At MrDuvets, every item is custom-made and tailored specifically to your order. Due to the personalised nature of our products, we do not offer refunds.

All sales are final.

As each product is made to order, you are not entitled to a refund once your order has been placed and processed.

If your item arrives faulty, damaged, or does not meet the agreed specification, you may be eligible for:

• An exchange, or 
• A credit note 

To be eligible:

• You must notify us within 48 hours of receiving your order 
• Provide clear photos and a description of the issue 
• Ensure the item is unused and in its original condition 

Where a fault is confirmed, we will arrange an exchange for the same item or a corrected version based on your original order details.

If an exchange is not suitable, a credit note will be issued.

• Credit notes are valid for 3 months from the date of issue 
• They can be used on any product available on MrDuvets.com 
• Credit notes are non-transferable and cannot be redeemed for cash 

Due to hygiene and customisation reasons, we do not accept returns for:

• Custom bedding sets 
• Personalised pillowcases 
• Any made-to-order items 

Customers are responsible for ensuring that all custom details (including spelling, design choices, and specifications) are correct at the time of purchase.

MrDuvets is not responsible for errors approved by the customer prior to production.

For any issues regarding your order, please contact us at:

Email: sales@mrduvets.com
Website: www.mrduvets.com